What's your Return/Exchange/Refund Policy?

  • There are NO refunds 
  • Option to exchange for another size of the same item, different item or store credit. Up to 21 days of purchase.
  • If exchanging for a different item, the item must be equivalent to the amount spent.
  • If the new item is more expensive than the amount spent, the customer will pay the remaining amount. 
  • If the new item is less expensive than the amount spent, the remaining amount will be store credit. 

 

Please read the following carefully

 

All exchange merchandise must be in its original condition with Iconic Gal tag attached. 

All items must be New, Unworn, Unwashed, No visible signs of wear such as: makeup, deodorant stains, fragrances, etc.

All jewelry and accessories are Final Sale

Products must include exchange card that you received with your purchase. 


 

How will I know if my order is confirmed?

You may check the status of your order in “My Account” if you are a registered user.

When you have placed your order, you will receive a confirmation e-mail to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.    

 

How can I track my delivery?

When checking out, you will have the option to track your order through Text/Email or through an App.

Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Iconic Gal is not responsible for lost or stolen packages.

 

I’ve purchased the wrong size, what can I do?

We do accept exchanges for products purchased from Iconic Gal only. You can refer to our Returns & Exchanges policy at the top of the FAQs page and its procedures.


I have a discount code, how do I use it?

Iconic Gal babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.


Why was my order shipped "signature required"?

If an order is over $100, Iconic Gal may choose to ship the order with signature required, to protect your purchase.

   

Can I change my shipping address after my order has been confirmed?

Yes! If you are a registered user, please contact us immediately after purchase. Refer to Contact Us for information needed.


Why does my item look different than the photos online?

Result of color or wear of an item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.

Please read descriptions carefully and refer to size guide. 

    

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.


Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.


I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.


How do I pay for my orders?

We accept payments via Paypal, Venmo, Apple Pay, Amazon Pay, G Pay, and all major credit/debit cards.


Can I  cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.


There is an item missing from my order?

We apologize for sending you an incomplete order. Please contact shopiconicgal@gmail.com and we will assist you as soon as possible. 


I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact shopiconicgal@gmail.com with a snapshot of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.  


I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact info@shopiconicgal.com and we will assist you as soon as possible. 


I have not received my parcel, what should I do?

Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Iconic Gal is not responsible for lost or stolen packages.